Welcome to our Help Portal

We can help!

You’ve come to the right place. We are here to provide a welcoming, non-judgemental place where guests can access a hot meal, groceries, hot showers, hygiene supplies, clothing, pet food, harm reduction supplies and other essential services as well as the opportunity to meet with Outreach Workers.

Please refer to the calendar below to see our schedule of current services we offer.
Looking for shelter?

We respond to both extreme cold and extreme heat warnings. The Extreme Weather Response shelters are open whenever the temperature drops below 0 degrees (or feels like 0 degrees) during the night OR whenever the temperature is anticipated to reach a daytime high of 29 degrees Celsius for two or more consecutive days.

If you are in need of a place to shelter from extreme weather, please check our current schedule for temporary shelter openings below.

Is there a service you’re looking for that we don’t currently offer? Visit BC211 for more resources!

Services We Offer

Outreach Resource Centres

A "One-Stop Shop" of services for our vulnerable neighbours so they can easily access basic life necessities and resources for social aid in one convenient location. Our 3 locations operate weekly Tuesday, Wednesday, and Thursday in Burnaby.

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Community Food Hub

Our Food Hub is a safe, non-judgemental space where our community’s most vulnerable can receive essential grocery items with dignity. We operate weekly on Tuesdays, except for assistance cheque issue week.

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Mobile Shower Program

We offer our guests weekly access to the necessity of a hot shower to help people maintain their health and wellness.  It also helps to combat the stigma caused by poor hygiene common amongst those living outside or couch-surfing. Guests are provided with fresh towels, hygiene supplies and clean gently used clothes.  They are also linked to the Outreach Resource Centres and other services.

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Extreme Weather Response

EWR makes safe spaces available when the weather is severe enough to pose a higher health risk to people who experience homelessness. It operates during times of extreme heat or cold. These collaborative initiatives bring the wider community together to reduce the harm to the most vulnerable. Our cold weather service provider is Lookout Housing and Health Society.

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